Last updated July 27th 2023

At Bluewater Pelvic Health Centre, your privacy is important to us. This Privacy Policy outlines Bluewater Pelvic Health Centre  (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://bluewaterpelvic.com (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Who We Are

Bluewater Pelvic Health Centre is a health care practice run by Tiffaney Marlow, Registered Physiotherapist. The organization focuses on the treatment of pelvic health conditions but is not limited to this and may treat a wide variety of orthopedic health conditions. We use a number of consultants that may, in the course of their duties, have limited access to personal information we hold. These include accountants, business consultants, credit card companies and lawyers. Their access to any personal information is limited as much as reasonably possible.

Our Company Name: Bluewater Pelvic Health Centre

Information Officer: Tiffaney Marlow

Registered Address: 113-704 Mara St Point Edward ON N7V1X4

Contact Information:

• Phone: 519-491-5233

• info@bluewaterpelvic.com

Grounds for data collection 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy, our Terms and Conditions and use of cookies.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What types of information do we collect?

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

  This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors (Convertkit - please see their Privacy Policy Here )for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.  

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices

How do we receive information about you?

We receive your Personal Information from various sources:

• When you voluntarily provide us your personal details in order to register on our Site;

• When you use or access our Site in connection with your use of our services;

• From third party providers, services and public registers (for example, traffic analytics vendors).

How do we use your information?

We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. If you opt in to receive marketing information from us you may receive periodic emails with details about the Services, clinical updates and/or promotional/information about pelvic health. You can opt out of our marketing emails at any time.

• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

• Conducting statistical and analytical purposes, intended to improve the Site 

Who do we share Personal Information with?

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

• Hosting and operating our Site;

• Providing you with our services, including providing a personalized display of our Site;

• Storing and processing such information on our behalf; 

• Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;

• Providing you with marketing offers and promotional materials related to our Site and services; 

• Performing research, technical diagnostics or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

Also note when you share personal information (for example, by posting comments, contributions, or other content to the website or affiliated social media) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, and Health record requirements as per the College of Physiotherapists of Ontario).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Minors

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@bluewaterpelvic.com

Privacy Rights

You have the right to (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. We will consider and act upon any request in accordance with applicable data protection laws.

Do We Update This Privacy Policy?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 If you have questions or comments about this notice, you may contact our Information Officer, Tiffaney Marlow by email at info@bluewaterpelvic.com, by phone at 519-491-5233 or by post to:

Bluewater Pelvic Health Centre 113-704 Mara St. Point Edward N7V1X4

 If you wish to make a formal complaint about our privacy practices you may make it in writing to our Information Officer. She will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

 If you have concerns about the services provided, please contact us directly to discuss your concerns. If we are not able to satisfy your concerns you have a right to make at complaint to our regulatory body, College of Physiotherapists of Ontario (416-591-3828).