Privacy Policy

Base Pelvic Health and Physiotherapy (the "Clinic") is committed to protecting the privacy, confidentiality, and security of your personal health information (PHI). This policy outlines our practices in accordance with the Personal Health Information Protection Act, 2004 (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Personal Health Information

We collect PHI directly from you or from a person authorized to act on your behalf. Occasionally, we may collect information from other sources (such as your physician or insurance provider) if we have obtained your consent or if the law permits.

Information collected may include:

  • Identifiers: Name, date of birth, address, and contact information.

  • Health History: Physical and mental health history, family history, social history, and work history.

  • Clinical Records: Records of your visits, treatment plans, and progress notes.

  • Financial Info: Insurance coverage details and billing history.

2. Use and Disclosure of Information

Your PHI is used and disclosed for the following purposes:

  • Primary Care: To provide safe pelvic physiotherapy assessment and treatment.

  • Circle of Care: To communicate with other healthcare providers involved in your care (e.g., your family doctor or referring specialist) unless you instruct us otherwise.

  • Administration: To invoice for services, process insurance claims, and collect unpaid accounts.

  • Quality & Regulation: To comply with the regulatory requirements of the College of Physiotherapists of Ontarioand the Regulated Health Professionals Act (RHPA).

  • Legal Requirements: To respond to legal proceedings or as otherwise required by law.

3. Your Rights

You have the following rights regarding your health record:

  • Access & Correction: You have the right to see and receive a copy of your PHI and to request a correction if you believe the record is incomplete or inaccurate.

  • Withdrawal of Consent: You may withdraw or limit your consent for the use or disclosure of your PHI at any time (subject to legal or contractual restrictions and reasonable notice).

  • Inquiries: You may request a full copy of our Privacy Policy at any time.

4. Safeguards and Retention

We employ physical, technical, and administrative safeguards (such as encrypted software and secure filing) to protect your information from theft, loss, and unauthorized access. We retain and destroy your PHI in strict accordance with the regulations set by the College of Physiotherapists of Ontario.

5. Accountability and Complaints

If you have questions or concerns regarding our privacy practices, please contact our Privacy Officer:

  • Name: Tiffaney Marlow

  • Contact:

    Address: 5-715 Coronation Blvd Cambridge ON N1R 7R1

    Phone: 226-777-8003

    Fax: 844-537-0432

    Email: info@basepelvichealth.com

If your concern is not resolved, you have the right to contact the Information and Privacy Commissioner of Ontario:

2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8 Tel: 416-326-3333 | Web: www.ipc.on.ca